Dual Floor Supervisor/ Casino Shift Manager

Oversee table games and employees to ensure that the safety, integrity, security and Company and regulatory policies/procedures of the above are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating and improving the established player base working towards a positive Company image whenever possible.

Stand and circulate throughout assigned area.

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Possess through knowledge of games assigned to supervise.

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Calculate all payoffs.

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Understand and monitor compliance with gaming regulations, company policies and procedures.

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Operate computer to access credit line, issue credit.

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Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.

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Direct and supervise dealers in assigned area.

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Evaluate designated employees’ performance on a yearly basis.

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Monitor changes of cards and dice; inspect new equipment before allowing into play.

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Resolve customer complaints or refer to Shift Manager when appropriate.