Telephone Operator

Provide accurate yet friendly service to the guests, potential guest and internal team members using the communication network. Knowledge of all reports and telecom equipment.

• Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.

• Greet and respond to guests’ requests in a friendly, courteous manner.

• Maintain a complete knowledge of emergency procedures.

• Receive and log all emergency calls and direct to security and/or facility maintenance departments.

• Deliver exceptional customer service by professionally receiving and responding to inbound calls for internal & external guest for multiple properties.

• Effective knowledge of English language, both verbal and written speaking in a clear and professional manner

• Provide informed knowledge of Boyd Gaming properties, events, promotions, the city and key personnel, routing calls to the appropriate administrative extension, guest room, department or sister property.

• Ability to multitask, prioritize and complete tasks while responding attentively to our guest requests or complaints.

• Maintain working knowledge of all applicable computer programs and all telecom equipment.

• Maintain working knowledge of all emergency procedures. Ability to make sound decisions while coordinating and prioritizing with security and key personnel during high priority situations, i.e. bomb threat/fire/robbery/medical. 

• Maintain working knowledge of all guest services i.e. paging, messaging, wakeups, DNDs, VIPs, and NRG. and reports.

• Coordinate equipment repairs and technical issues with on-site technician. 

Knowledge of how to report and track inventory, and other duties as assigned.

• Maintain status board and keep all logs and computer files updated. 

• Work as team player in an environment that was founded on