Front Desk Supervisor

The Front Desk Supervisor is responsible for coordinating day to day activities of the front desk, gift shop, call center, bell and reservation staff

• Possess knowledge of hotel front office and retail operations.

• The Front Desk Supervisor will interview, hire, train, discipline, schedule and evaluate work performance of team members. Review and approve payroll.

• Supervise hourly team members in hotel front office and retail areas.

• The Front Desk Supervisor will communicate with team members, guests, and management while achieving high level of guest satisfaction.

• Adequately resolve guest complaints

• Possess knowledge of and utilize the POS, LMS and casino systems as designed. Assess situations and comply with recovery guidelines as set by the department.

• Handle cash and credit card transactions.

• The Front Desk Supervisor will oversee the implementation of changes to systems, operation and policy.

• Must be able to perform clerk functions in hotel and retail.

• Must be able to lift up to 35 lbs. and be able to sit/stand for long periods of time.

• Review, audit and maintain billing system, equipment and supplies. 

• Properly receive and document shipments with purchase requisitions. Ensure items are properly tagged for retail.

• Ensure displays are refreshed frequently and create inviting environments.

• Analyze inventory levels and order as needed.

• Inspect for quality and expiration dates and completed damage loss documentation as needed.

• Develop and implement promotional programs for turnover and increased sales.