Porter/Houseperson

The Houseperson is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Valley Forge Casino's standards of cleanliness throughout the hotel towers, as directed.

• Deliver exceptional internal and external guest service.  Always exhibit a friendly and approachable demeanor.  Be polite and courteous when speaking with guests and team members.  Look for and act upon opportunities to assist guests and team members.  Be sincere and genuine during all interactions.  Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.

• Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.

• Removes used laundry and trash from hotel rooms and attendant carts; deposits these in proper locations – linen dropped down the chute where available, trash taken directly to the dumpster. When possible, dirty linen and trash are removed proactively – prior to the room attendant cleaning the room.

• Assists guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.

• Performs work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer services standards

• Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.

• Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental Standard Operating Procedures.

• Maintains proper documentation of all duties accomplished during a working shift, as directed.

• Greets all guests throughout shift with proper salutation and pleasant expression.

• Performs all duties in a quiet and orderly manner.

• Cleans and maintains all guest areas to include hallways, stairwells, and vending areas. All guest areas are to be free of linen, trash, food items, etc. at all times.

• Cleans, stocks, and maintains all storage areas.

• Maintains a clean and orderly laundry depository area. All soiled linens are properly sorted and placed into the appropriate carts.

• All filled soiled linen carts are delivered to the laundry facility at the established time, daily. All clean linen is returned to property from the laundry facility.

• All clean linen is brought into the hotel and properly placed in the assigned areas daily.

• Provides accurate information of property along with property events and promotions.

• Performs other duties as assigned by management.