SECURITY MANAGER

The Security Manager is responsible for managing the Security Shift Managers and the day-to-day operations of the Security Department to ensure the safety and security of patrons and employees, as well as the safeguarding of all Belterra Casino Resort property. They are also responsible for ensuring that casino operations are conducted in accordance with State Gaming Regulations, and that casino patrons are not engaged in illegal activities.

The Security Manager: 

• Delivers superior internal and external guest service. Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.

• Responsible for hiring, training, motivating, evaluating, and supervising the management staff on all shifts to ensure they receive adequate guidance and resources to accomplish established objectives.

• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.

• Communicates effectively and timely with all other members of Security Leadership.

• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.

• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.

• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other gaming facilities.

• Maintains a respectful and transparent relationships with the Indiana Gaming Commission.

• Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.

• Responsible for ensuring training is conducted on various topics such as: CPR/AED, First-Aid, Bomb Search & Recognition, Underage Awareness & Prevention, Emergency Action Planning, Report Writing, investigation of accidents, etc.

• Establishes, implements, and monitors emergency procedures to ensure prompt and safe handling of emergencies including but not limited to fire, flood, evacuation, man-overboard, severe weather, active shooter, bomb threat, etc.  May act as the On-Scene Leader for any life safety emergency on the vessel to ensure safety of casino guests, employees and property.  Responsible for scheduling, coordination, and execution of emergency response plan training/practice sessions and submission of such plan to the IGC on an annual basis in accordance with the rules outlined at 68 IAC 8-2.

• Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra Resort and conducts investigations where required.

• Prepare complete and accurate reports to ensure that management is kept abreast of security related incidents.

• Responsible for transportation standards and the maintenance of department vehicles.

• Performs related duties and responsibilities as assigned by the VP/General Manager.