Slot Service Specialist/Dual Rate Slot Supervisor

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.

• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team.  Show interest in staying well informed about the department and the property

• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests’ needs at all times.

• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.

• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.

• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.

• Responsible for assigned casino funds and proper handling of funds exchanges.

• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.

• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.

• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.

• Perform minor slot machine repairs not requiring a Slot Technician.

• Assist casino patrons with general questions concerning the Casino.

• Comply with all Company and departmental policies, procedures, and internal controls.

• All other duties as assigned.