Slot Supervisor

Ameristar Kansas City is seeking a Slot Supervisor.  The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests’ needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists. 

• Adhere to all department and property policies, procedures, and internal controls

• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.

• Coach, monitor, and develop team members for improved performance

• Issuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goals

• Through teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests’ needs at all times

• Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy

• Verify, process, and authorize jackpot payouts

• Support and assist Slot Service Specialists and other Slot Supervisors on the Casino Floor

• General monitoring of job performance of Slot Service Specialists

• Consistently monitor and manage the departments’ labor and payroll standards.

• Assist Guests with general questions concerning the Casino

• Respond to change lights on slot machines and assist customers needing change or other assistance

• Other various duties as assigned by the Casino Operations Assistant Shift Manager