Operations Representative

This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm. 

Key Responsibilities

• Freight Operations & Execution

• Support the coordination and execution of shipments from pickup through delivery

• Monitor load progress and communicate updates, delays, or issues as needed

• Assist in resolving service issues quickly and professionally

• Systems & Process Management

• Enter and update load details in internal systems (including Transport Pro)

• Maintain accuracy across customer portals and tracking tools

• Ensure all shipment documentation is complete and organized

• Communication & Collaboration

• Communicate with carriers, drivers, and internal teams to ensure smooth execution

• Partner with Carrier Sales and Account Management to support customer needs

• Provide timely, clear updates to all stakeholders

• Carrier Sales Exposure & Development

• Learn how to bid on spot freight and understand market pricing

• Assist in sourcing and vetting carriers to cover loads

• Gain exposure to rate negotiation and carrier relationship management

• Develop knowledge of freight lanes, capacity, and market trends