MPI Inside Sales Representative

Position

Inside Sales Representative

Location

Birmingham, AL (On-Site Schedule)

Directly reports to

Customer Experience Manager

Position Summary

We are seeking a dynamic and driven Inside Sales Representative (ISR) who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. This role requires a strong sense of urgency, a consultative approach to customer interactions, and a focus on identifying and delivering tailored solutions that drive customer satisfaction and business growth.

In this role you will:

• Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat.

• Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction.

• Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points.

• Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations.

• Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database.

• Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs.

• Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals.

• Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions.

• Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer.

• Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information.

• Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.