MDU IT Specialist

Position Overview

We are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility.

The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

Key Responsibilities

End User Support

• Provide exceptional in-person and remote support to end users

• Troubleshoot and resolve hardware, software, printer, and network issues

• Serve as the primary point of contact for IT-related service requests

• Maintain high service levels and timely issue resolution

Hardware & Systems Management

• Procure, install, configure, upgrade, and maintain desktop and laptop computers

• Install and maintain printers and peripheral devices

• Install and support network hardware including switches

• Perform routine maintenance and lifecycle management of IT equipment

• Maintain inventory and tracking of IT assets

Network & Infrastructure Support

• Diagnose and resolve network connectivity issues across the facility

• Monitor network performance, availability, and security

• Assist with basic switch configuration and network troubleshooting

Microsoft Environment Administration

• Manage users, devices, and access in Active Directory

• Support Microsoft 365 applications and services

• Manage software licensing and ensure compliance

 

Security & Systems

• Support facility security systems including surveillance and access control

• Follow and help enforce cybersecurity best practices

Project & Vendor Coordination

• Coordinate and direct third-party vendors and contractors on IT-related projects

• Support system upgrades, rollouts, and improvement initiatives

Documentation & Process

• Document systems, configurations, and troubleshooting procedures

• Maintain accurate records of incidents, changes, and IT assets

• Contribute to process improvement and standardization

•  

Classification: Exempt Position

Reports to: IT Manager

Date: 06/17/2026

Work Environment: Heavy Industrial Setting will occasionally work around molten metal in a loud environment.

Physical Demands: Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs.

Position type and expected outs of work: Full-time hours, work schedule is 8:00 AM – 5:00 PM, additional hours as needed and schedule subject to change.

Travel: Some travel may be required.