Business Intelligence Manager

Job-Specific Responsibilities:

The Business Intelligence Manager leads our data and analytics function, helping the organization make smarter, faster, and more impactful decisions. The Business Intelligence Manager oversees a team of analysts and partners across the credit union to unlock the value of our data, drive growth, improve member experience, and enable innovation. This role also leads to the evolution of our data warehouse, reporting tools, and analytics capabilities to ensure data is accessible, trusted, and actionable.

Data Strategy & Leadership

• Champion a culture of data-informed decision-making across the organization

• Partner with senior leaders and business units to identify and prioritize high-impact opportunities

• Lead, coach, and develop a high-performing analytics team

• Own key analytics platforms and vendor relationships

• Bridge business and technical teams to ensure the right questions are asked and answered with confidence

Data Analysis & Business Intelligence

• Lead development of intuitive dashboards and reporting (e.g., Tableau)

• Translate business needs into meaningful metrics, KPIs, and insights

• Deliver actionable analysis across member growth, lending, deposits, and digital engagement

• Empower teams through self-service analytics and data accessibility

Data Governance & Quality

• Establish practical, scalable data governance standards

• Ensure data integrity through quality controls and monitoring

• Define and maintain data definitions, lineage, and documentation

• Support compliance with regulatory, privacy, and security requirements

Data Warehouse & Architecture

• Lead design and optimization of the enterprise data warehouse

• Oversee data pipelines and integrations across core, digital, lending, and third-party systems

• Ensure performance, scalability, and reliability of the data environment

• Stay current on modern data platforms and architectures (e.g., Snowflake)

Other duties as assigned.