Business Support Coordinator

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Role Overview

The Business Support Coordinator is responsible for managing the end-to-end documentation lifecycle for Cambodia finance operations, ensuring all tax invoices, vendor documents are timely collected, scanned, filed, and retained in compliance with local regulatory requirements (including a 10-year document retention obligation under Cambodian tax law). This role serves as a critical link between the local administrative function and the regional finance team.

Key Responsibilities

1. Tax Invoice Management

• Print/Issue tax invoices from Flexport's internal operating system (Core) upon customer payment confirmation and invoice collection requests.

• Liaise with customers to coordinate timely delivery or handover of original tax invoices.

• Conduct daily visits to vendor/carrier offices across Phnom Penh to collect original tax invoices for services or goods paid by Flexport, in line with local market practice.

• Maintain a tracking log of all invoices issued and received, flagging any outstanding or missing documents.

2. Document Scanning & Digital Archiving

• Ensure all received paper invoices and supporting documents are scanned promptly and uploaded into Core or the designated Google Drive folder in an organised and consistent folder structure.

• Perform quality checks on scanned documents to ensure legibility and completeness before filing.

• Maintain and update the digital document repository on an ongoing basis, ensuring easy retrieval for audit or reporting purposes.

3. Physical Document Management

• Organise and maintain physical paper files in a secure, systematic manner, categorised by document type, vendor/customer, and period.

• Ensure physical records are properly stored and accessible for a minimum retention period of 10 years in compliance with GDT requirements.

• Conduct periodic reconciliation between physical files and the digital archive to identify and address any gaps.

4. Finance Team Coordination & Filing Support

• Act as the primary point of contact for document requests from the Finance team and external advisors.

• Coordinate with the Finance team and external tax advisors to provide requested documents, schedules, and supporting records in a timely manner.

• Accurately enter invoice data into the tax filling template including vendor details, invoices numbers, dates, amounts, applicable tax fields.

• Support the Finance team in responding to any document-related queries from the General Department of Taxation (GDT) or other authorities, by retrieving and organising relevant records.

• Assist in maintaining an up-to-date vendor contact list for invoice collection coordination purposes.

Required Qualifications

• 1-2 years preferred in finance support,document management role, familiarity with Cambodian tax invoice requirements and GDT regulations within a logistics company.

• Proficiency in Google Workspace (Drive, Sheets, Docs) and general computer literacy.

• Experience using ERP or operational systems (training on Core will be provided).

• Strong attention to detail and organisational skills.

• Good command of written and spoken English and Khmer.

Key Competencies

• Reliability and follow-through — able to manage recurring tasks independently without close supervision.

• Proactive communication — flags issues early and keeps stakeholders informed.

• Detail orientation — meticulous in document tracking, naming conventions, and filing accuracy.

• Adaptability — comfortable navigating both digital tools and physical document workflows.

• Integrity — handles sensitive financial documents with confidentiality and care.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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