Chief of Staff, Head of Legal Ops

About the Role

We are hiring a Chief of Staff / Head of Legal Operations to join our growing Legal team. This role sits at the intersection of executive strategy and legal department operations, driving organizational effectiveness at the highest level while building and running the operational backbone of the legal function. The ideal candidate is equally comfortable advising leadership on priorities and rolling up their sleeves to optimize legal workflows, vendor relationships and budgets.

The base salary offered for this role and level of experience will begin at $148,000.00 and up to $205,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Serve as a trusted advisor and thought partner to the legal leadership team, ensuring alignment across strategic priorities

• Drive cross-functional initiatives from planning through execution, holding stakeholders accountable to deadline and deliverables

• Prepare materials for team meetings, leadership meetings and communications on behalf of the team

• Manage the cadence of meetings, offsites and strategic planning process

• Develop and track KPIs and metrics to measure legal department performance and demonstrate value to the business

• Design, implement, and continuously improve legal department processes, workflows, and systems (e.g., matter management, contract lifecycle management, e-billing)

• Own the legal department's budget, including forecasting, spend tracking, and outside counsel fee management

• Manage relationships with outside counsel and legal vendors, including negotiating rates and evaluating performance

• Manage the law enforcement and government response team, overseeing intake, triage, and response to subpoenas, warrants, and other government or law enforcement requests

• Support legal team hiring, onboarding, and resource planning

• Partner with legal, compliance, and security teams to escalate complex or sensitive requests.

To thrive in this role, you have

• 10+ years of experience in a combination of chief of staff, legal operations, management consulting, or law firm/in-house legal roles

• Ability to work with and manage team members at all levels while remaining

• proactive, resourceful, and efficient, with a high level of professionalism, collaboration and discretion

• Strong financial acumen, including budget management and vendor negotiation experience

• Strong familiarity with legal technology platforms (CLM, e-billing, matter management systems)

• Experience managing law enforcement or government request response processes (e.g., subpoenas, warrants, regulatory inquiries) preferred

• Exceptional communication skills, with the ability to synthesize complex information for executive audiences

• High degree of discretion and sound judgment in handling sensitive and confidential information

• Demonstrated ability to operate independently, prioritize ruthlessly, and drive results in ambiguous environments

#LI-Onsite #LI-BE1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.

• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.

• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.

• 🏝 Generous vacation policy and company-wide paid days off

• 🫂 1% of your time off to support local community organizations of your choice

• 👟 Annual wellness stipend to use towards eligible wellness related expenses

• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents

• 👪 Access to family planning reimbursement

• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.