Audio Visual, Lead

Location: New York, NY.Job Type: Full-Time

Position Summary

We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients.

The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service.

Key Responsibilities

Audio Visual Operations

• Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals.

• Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin.

• Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events.

• Provide onsite support for executive leadership, board meetings, and client-facing presentations.

• Troubleshoot, repair, upgrade, and replace AV hardware and software components.

• Diagnose audio, video, control system, and signal flow issues.

• Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms.

• Support live event production, presentations, town halls, and special events.

• Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance.

• Maintain accurate AV inventory, asset tracking, and equipment documentation.

• Ensure all support requests meet established SLA and performance standards.

• Document incidents, service requests, and resolutions within ServiceNow.

Technical Expertise

• Support and maintain:

• Crestron Control Systems

• Poly Video Conferencing

• Cisco Collaboration Endpoints

• Digital Signage

• Wireless Presentation Systems

• Audio DSP Systems

• Microphones, Cameras, and Displays

• Configure and support AV integrations and room automation technologies.

• Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency.

Leadership & Team Management

• Lead daily AV operations and coordinate team workload.

• Delegate assignments, establish priorities, and monitor service delivery.

• Create a collaborative, customer-focused team culture built on accountability and communication.

• Coach, mentor, and develop AV technicians through ongoing feedback and training.

• Identify skill gaps and recommend training opportunities.

• Conduct performance reviews and support employee development.

• Resolve team issues while promoting a positive work environment.

Client & Stakeholder Management

• Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs.

• Manage client expectations and provide technical consultation for meetings, presentations, and special events.

• Communicate real-time updates during high-profile incidents and ensure timely resolution.

• Build trusted relationships across the organization through exceptional customer service and proactive communication.

Required Qualifications

• Minimum 5+ years of enterprise Audio Visual support experience.

• Previous experience leading or mentoring an AV support team.

• Strong knowledge of:

• Crestron

• Poly

• Cisco collaboration solutions

• AV signal flow

• Digital audio and video technologies

• Experience supporting:

• Zoom

• Microsoft Teams

• Cisco Webex

• BlueJeans

• Experience supporting executive meetings and live event production.

• Experience using ServiceNow or similar IT ticketing platforms.

• Strong troubleshooting and analytical skills.

• Excellent written and verbal communication skills.

• Outstanding customer service and relationship-building abilities.

Preferred Qualifications

• Certified Technology Specialist (CTS) certification preferred.

• Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus.

• Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters.

• Familiarity with ITIL service management practices.

What We're Looking For

Technical Expert ("Doer")

• Hands-on technical leader capable of diagnosing and resolving complex AV issues independently.

• Proactively maintains conference rooms and collaboration spaces.

• Comfortable supporting after-hours meetings, executive events, and off-site functions.

Strategic Thinker ("Thinker")

• Identifies opportunities to improve AV technology, processes, and user experience.

• Stays current on emerging AV technologies and recommends innovative solutions.

• Anticipates potential issues before they impact business operations.

Relationship Builder

• Delivers exceptional customer service and builds trusted relationships across all levels of the organization.

• Partners effectively with executives, finance, events, marketing, IT, and business leaders.

• Understands business priorities and proactively supports organizational needs.

Physical Requirements

• Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces.

• Lift, carry, push, or move equipment weighing up to 40 pounds, with the ability to transport larger equipment using carts.

• Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events.

• Visual ability to distinguish colors, indicators, wiring, and display components.

• Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support.

Why Join Us?

This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:This posting is for an existing vacancy.

Pay Range

$42.75—$42.75 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

• Bonuses: Are available for employee and client referrals for current employees.

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.